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Tables of Contents for Reinventing Government
Chapter/Section Title
Page #
Page Count
Foreword
i
Contents
iii
Executive Summary
v
The Three Faces of Reinvention
1
15
Works Better, Costs Less
2
2
What Should Government Do?
4
1
Search for Political Relevance
5
1
Debate over the ``Big Ideas''
6
10
The Impact of Reinvention
16
8
Works Better?
16
1
Costs Less?
17
5
The Lessons of Government Reform
22
2
Reforming the Reforms
24
14
Customer Service
24
5
Disaster Avoidance
29
4
Political Leadership and Congress
33
2
Three Deficits
35
1
The Roots of Performance Problems
36
2
Building a Performance-Based Government
38
18
Negotiating Fuzzy Boundaries
39
2
Horizontal Organizations
41
1
Information Technology
42
3
Performance-Based Management
45
7
Customer Service
52
1
Civil Service Reform
53
1
Organizational Leadership
54
2
The Reinvention Evolution
56
8
The Challenges of American Reform
57
2
Management Reform in the Public Debate
59
1
Globalization, Devolution, and National Governance
60
1
Reinventing Government for the Twenty-First Century
61
3
Notes
64