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Tables of Contents for Managing Multiple Bosses
Chapter/Section Title
Page #
Page Count
List of Cases
ix
2
Acknowledgments
xi
2
Introduction
xiii
4
Why This Multi-Boss Phenomenon?
xiv
1
Need a Mind-Set Overhaul?
xv
2
How to Use This Book
xvii
1. Protect Your Priorities
1
22
How Managers Invest Their Time
1
2
Multi-Bosses, More Clients, and Less Certainty
3
1
Do What Entrepreneurs Do
4
1
Keep Priorities Visible: A Seven-Step Menu
4
1
Make Choices on Projects, Not Personalities
5
2
Expect Conflicts as Bosses Multiply
7
2
Exploit the Power of Graphic Solutions
9
1
Use Triage to Avoid Traps
10
2
Tool Kit: Chart Your Bosses' Bedrock Risks
12
3
Control Interruptions, but Enhance Interactions
15
1
Tool Kit: Use the Dot Chart to Pinpoint Patterns
16
3
An Illuminating Interview: Negotiating for Life
19
2
Triumphs and Turnarounds: Pacific Interval
21
1
Summary: Ten Tools and Techniques to Try
21
2
2. Conquer the Communication Crunch
23
19
You Still Need Meetings
23
1
Create Shared Graphics
23
1
You Can Still Get Private Time
24
2
Consider time and Priority Management as Two Distinct Things
26
1
Begin: Do Your Homework on New Standards
26
1
Some Worn Standards to Scuttle
27
1
Six New Standards to Adopt and Announce
28
3
You Need Priority Protocols
31
2
Tool Kit: The Work-Worry-Warn Chart for Commitment
33
2
Meetings: The Most Frequently Mentioned Time Wasters
35
3
Tool Kit: Action Minutes Save Time
38
1
An Illuminating Interview: Communicating Well on Priorities
38
2
No Triumph: A Tragedy
40
1
Lessons Learned Here
40
1
Summary: Ten Communication Points to Ponder
41
1
3. "Just Say No": Not an Option
42
17
Negotiate, Don't Capitulate
42
1
Seven Requests You Cannot Say Yes To
43
1
Five Sample Scenarios
44
4
Asserting Yourself Without Hurting Yourself
48
3
When You Must Say No on Moral Grounds
51
2
Enchance Your Perspective With Added Options
53
1
Reduce Rudeness and Righteous Indignation
53
1
How to Calm Distraught Customers
53
1
How to Respond With Compassion
54
1
Liberate Yourself From Other People's Fear
55
1
An Illuminating Interview: On Hidden Agendas
55
2
Triumphs and Turnarounds: The Telecommunications Industry
57
1
Summary: "Just Say No": Not an Option
57
2
4. Conflict Survival School
59
18
First, Quit Your Role as Volunter Therapist
59
3
Excise the Term "Personality Conflict" From Your Vocabulary
62
1
Admit That Most Conflicts Are About Power
62
1
Test Your Detachment on This Scenario
62
2
Reduce Role Ambiguities
64
2
Negotiate Irrational Workloads From Multi-Bosses
66
2
Team Decision Making Reduces Conflict
68
1
What Blocks You From Taking Initiative?
69
3
Tool Kit: Silent Graffiti--All-Hands Problem Solver
72
1
Raise Your Tolerance for Conflicts
73
1
An Illuminating Interview: The Blessings in Peacemaking
74
1
Triumphs and Turnarounds: How to Redirect Your Energy
75
1
Summary: Conflict Survival School
75
2
5. Stress Reduction Strategies
77
18
New Choices in Stress Management
79
1
Stress Saver Tools
80
3
Survey Responses on Helpful Applications
83
2
Reduce Seasonal Stress: Ask Your Multiple Bosses to Help
85
2
Tool Kit: Recipes for Peak Workload Coverage
87
2
An Illuminating Interview: Thinking Beyond the Workload
89
3
Triumphs and Turnarounds: Work-Life Management
92
1
Schedule Your Work-Life Balance
93
1
Summary: Ten Stress Reduction Strategies
93
2
6. Assertive? Abolish the Thought!
95
17
Nonassertion: The Price You Pay
95
1
Aggression: To Be Used Sparingly
96
1
Assertion: Recommended With Caution
96
1
Do's and Don'ts: Assertion, Nonassertion, Aggression
97
1
Consider a New Pathway: The Five-A's Method
97
1
The Five A's: Practice Pays
98
9
Applying the Five-A's Method to Your Situation
107
1
Supreme Assertion Test: Run a Meeting Full of Bosses
107
1
An Illuminating Interview: Assertiveness and Humor
108
1
Triumphs and Turnarounds: The Power of Affirmations
109
2
Summary: Find Your Right Level of Assertion
111
1
7. The Delicate Art of Delegating
112
20
Need Some Excuses?
112
1
How You Know That Your D-Day Has Arrived
113
1
Find the Tasks to Delegate
113
1
Look for Help in Unusual Places
114
1
Cut Through the Boss's Confidentiality Barrier
115
1
No Age Limit on Trust
116
2
Delegation: Rewarding and Difficult
118
7
Multitask Challenges for Experienced Delegators
125
2
Tool Kit: Teamwork Distribution
127
2
Triumph or Tragedy: or Narrow Escape?
129
2
Summary: The Delicate Art of Delegating
131
1
8. Dealing With Difficult Bosses
132
17
Your Difficult Bosses: Toxic or Just Tough?
132
3
Object Lessons in Arbitary Demands
135
1
An Illuminating Interview: Dealing With Anger
135
2
Tool Kit: A Five-Step Strategy for Dealing With Angry Bosses
137
1
Coping With Harassers or Abusers
138
1
Tool Kit: A Subtle Defense Network
139
4
Caution: Bosses Are Human
143
1
Getting Along: The Gory Glory of Teamwork
143
1
Restore Courtesy: Repair Harmony
144
1
The Cure Begins With You
145
1
Triumphs and Turnarounds: Closing the Lion's Den
145
2
Summary: Getting Along With Difficult Bosses (and Others)
147
2
Afterword: Some Final Suggestions
149
4
You've Seen Some Solutions
149
1
Don't Ignore the Advantages in Multi-Boss Jobs
149
1
Trigger the Instinct to Negotiate
150
1
Flex Your Negotiating Skills
150
1
Decide Whom You Should Manage
151
2
Index
153