Introduction

Geoffrey C. Bowker

Susan Leigh Star

William Turner

Les Gasser

I INTRODUCTION: SOCIAL THEORY AND CSCW

Susan Leigh Star

1 Representations of the Group and Group Processes in CSCW Research: A Case of Premature Closure?

Martin Lea

Richard Giordano

2 Toward a Social, Ethical Theory of Information

Joseph A. Goguen

3 Reconfiguring the Social Scientist: Shifting From Telling Designers What to Do to Getting More Involved

Yvonne Rogers

4 Engineering Investigations: Practical Sociological Reasoning in the Work of Engineers

Wes Sharrock

Graham Button

5 Computer Systems as Text and Space: Toward a Phenomenological Hermeneutics of Development and Use

Jun Yoneyama

II INTRODUCTION: DESIGN THEORY AND CSCW

Les Gasser

6 Toward a Critical Technical Practice: Lessons Learned in Trying to Reform AI

Philip E. Agre

7 According Tools With Meaning Within the Organization of Concrete Work Situations

Erik Axel

8 Reflections on a Work-Oriented Design Project

Jeannette Blomberg

Lucy Suchman

Randall H. Trigg

9 Scenarios as Springboards in CSCW Design

Susanne Bodker

Ellen Christiansen

10 Building a Collective Knowledge Management System: Knowledge-Editing Versus Knowledge-Elicting Techniques

Jean-Pierre Poitou

11 "As real as it gets...." Taming Models and Reconstructing Procedures

Mike Robinson

12 An Approach to Identifying the Role of "Information" in a Health Care System: Implications for the Quality of Health

Cesar A. Macias-Chapula

III INTRODUCTION: THE SOCIOTECHNICAL SYSTEM AND CSCW

William Turner

13 Formal Tools and Medical Practices: Getting Computer-Based Decision Techniques to Work

Marc Berg

14 Mapping Sociotechnical Networks in the Making

Ira A. Monarch

Suresh L. Konda

Sean N. Levy

Yoram Reich

Eswaran Subrahmanian

Carol Ulrich

15 Dwelling in the "Great Divide": The Case of HCI and CSCW

Liam J. Bannon

16 The Worldviews of Cooperative Work

James R. Taylor

Geoffrey Gurd

Thierry Bardini

17 On Multidisciplinary Grounds: Interpretation Versus Design Work

Ina Wagner

18 Understanding of Work and Explanation of Systems

Kurt D. Keller

Author Index

Subject Index