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Tables of Contents for Leading Your Team to Excellence
Chapter/Section Title
Page #
Page Count
ABOUT THE AUTHOR
vii
1
INTRODUCTION
viii
CHAPTER ONE Understanding Decision Making:
1
12
How do Decisions actually get made?
1
3
What is quility decision making?
4
1
What are the advantages of team decision making?
5
1
What can go wrong with decision making?
5
1
When should decisions be made by a team?
6
1
What Kinds of decisions should be made by a team?
6
1
What does a good team look like?
7
2
How can you conduct an effective meeting?
9
1
What is a group process?
10
1
How can you select a group process to meet your needs?
11
1
Are you ready to begin?
11
2
CHAPTER TWO Group Processes for Building and Sharing Values:
13
20
What is the importance of values in building a team that is capable of quality decision?
14
1
What process activities can help my team to build and share values?
15
18
CHAPTER THREE Group Processes for Building Teams
33
32
How does a group become a team?
33
2
What are the key factors that must be present for team development to take place?
35
1
What roles must be fulfilled on an effctive team?
35
2
What are the early warning signals of team truble?
37
1
What process activities can help build an effective team?
38
27
CHAPTER FOUR Group Processes for Generating Ideas
65
16
What is creativity?
65
1
What can inhibit creativity?
66
1
What process activities can help my team generate quality ideas?
67
14
CHAPTER FIVE Group Processes for Sharing Critical Information
81
14
How can I make sure my information is accurate and sufficient?
81
1
How do I know when the team has enough information to make a decision?
82
1
What are some ways to share research and information with my team?
83
12
CHAPTER SIX Group Processes for Problem Solving
95
18
What kinds of Problems are out there?
96
1
What are the Characteristics of good problem solvers?
97
1
What are the seven steps to problem solving?
97
1
What process activities can promote productive problem solving?
97
16
CHAPTER SEVEN Group Prossses for Reaching Consensus
113
26
What is consensus?
113
1
What are some important guidelines/ground rules for consensus decision making?
114
1
Why is consensus so valuable for teams?
115
1
Is there a place for voting and ranking in the decision-making process?
116
1
What process activities can help promote censensus decision making?
116
23
CHAPTER EIGHT Group Processes for Resolving Conflict
139
14
What is conflict resolution?
139
1
What kinds of conflict can interfere with quality desicion making?
140
1
What attitudes are essential to effective conflict resolution?
140
1
What process activities can help promote conflict resolution?
141
12
CHAPTER NINE Group Processes for Goal Setting and Planning
153
20
What does a good goal look like?
153
1
What is the essence of planning?
154
1
What process activities can help you set appropriate goals and plan effectively?
154
19
BIBLIOGRAPHY
173
3
QUOTATION CITATIONS
176
2
INDEX
178