Figures

Tables

Preface

PART I Introduction

Ducts, poles and holes in the ground: the inner world of telecommunications regulation

The archaeology of a regulatory regime

PART II Culture and regulation

Peculiar place, peculiar culture: organizing and structuring the regulatory office

PART III The absolutist myth in regulation

`Oftel c'est moi': the role of the individual DGT

Oftel in space: interdependence and accountability

PART IV Decision-making

Regulatory decision styles

Price controls and numbering administration: Cartesian-bureaucratic issue-processing episodes

Regulating anti-competitive conduct and not regulating hotel phone pricing: adhocratic-chaotic issue-processing episodes

Complaint-handling, licence enforcement and anti-competitive conduct II: bargaining-diplomatic issue-processing episodes

PART V Lessons learnt

Regulatory science, regulatory policy and possible regulatory futures

Epilogue

Notes

Glossary

Bibliography

Index