Part 1: The Basics of Change Management

No More Standing Still

Accept that you're paid for managing change, be it through people, technology, information, or other resources

Change Scenarios

Count on all businesses or organizations confronting change also sharing some common concerns and challenges

Charting the Players

You can't tell the players without a scorecard, and here's yours

Dealing with Resistance

Recognize that the natural human response to change is resistance; and as an effective change manager in the making, you have to deal with it

Stay Sane, Manage the Pain

Learn that keeping a change campaign moving forward is only possible when the pain of the present state exceeds the cost of the transition state

Part 2: The Four Approaches to Change Management

The Rational-Empirical Approach

Find out how the predictable behaviors of people, particularly paying homage to their self-interests, offer the change manager a workable strategy for proceeding

The Normative-Reeducative Approach

Accept that people who need people are the most predictable of all people

The Power-Coercive Approach

Learn that power, wielded appropriately, can be one of the fastest and surprisingly most effective approaches to inducing change

The Environmental-Adaptive Approach

Recognize that people oppose loss and disruption, but also adapt readily to new circumstances

Part 3: Leading Through Organizational Change

Preparing Your Team for Change

Brace yourself against common and yet highly challenging issues that change managers often face and learn how to arm yourself with workable strategies for persevering

Leading Your Team Through Change

Master these proven strategies for ensuring that staff or team members make it through the change storm (or failing that, minimizing the casualties)

Marshaling Group Resources

Learn to do more with less by marshaling group resource

Managing Up, Managing Down

Discover how to serve as an effective conduit while managing staff and reporting to higher-ups

Managing Inside and Outside Your Head

Learn to develop and improve your mental processes for dealing with the new directions and abandoned plans

Part 4: Ensuring a Successful Campaign

Scheduling Days of Grace

Discover a kinder, gentler approach to change, which acknowledges that you and your staff need precious time to assimilate what's required

Jump Starting to Total Immersion

Cook up a potpourri of change initiation techniques that you and your team can use to minimize ``gearing-up'' time

Going Cold Turkey

Know that the least palatable approach to change involves total, immediate immersion into the fray

Getting Help from Hired Guns

Recognize when it is most beneficial to seek the help of outside consultants

Part 5: Making Change Work for You

Staying Flexible in Your Plans

Learn the importance of focusing on scenarios rather than one possible fixed outcome, and how this keeps you and your staff better prepared to proceed as the change unfolds

Leapfrogging and Picking Spots

Accept that no one can respond to every change in the marketplace, or match competitors tit-for-tat

Understanding the Importance of Negotiation

Learn that negotiation skills are a nonnegotiable component in the life of a successful change manager

Maintaining the Management Edge

Prep yourself to stay alert to key changes in the industry and larger environment, and organize to develop a ``future focus.''

Keeping a Keen Eye on the Competition

Understand that keeping a keen eye on the competition will be vital to you and the survival of your company

Part 6: Broadening Your Understanding

Change Strategies from the Gurus

Catch a glimpse of what the best and brightest have learned about managing change and applying the insights to your own situation

Gurus with Academic Ties

Meet the change management gurus who focus on a variety of issues, many of which will lend keen insights to your understanding of managing change

Managing Through the Maelstrom

Learn to embrace that uncharted waters and less than smooth sailing are today's norm for the change manager

Tomorrow Will Be Different

Enjoy the ride---the frequency and level of change in business and organizations are never likely to subside

Appendixes

A Further Reading

B Glossary

Index