9780749464738, titled "The Conversation Company: Boost Your Business Through Culture, People and Social Media" | Kogan Page Ltd, June 28, 2012, cover price $26.95 |
About this edition: In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company.