Product Description: There is no shortage of great ides, but there is a shortage of people who believe in themselves. It is time to swim in the sea of opportunity. Organizations are scouring for 'rock star' employees. They want members on their team who are not afraid to share innovative ideas, who are not afraid to lead and map out their road to success...read more

Product Description: This book will help organizations and individuals master the skills of empowerment so it becomes a Way of Life. Empowerment is the key to great service and critical to an organization s success. Rarely will you ever see an employee making an empowered decision to make a customer overhappy in order to keep them coming back...read more

Product Description: Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake...read more

Product Description: Loaded with facts, predictions, anecdotes, and role models, e-Service is a must-read for anyone in business. Whether you are currently selling products or services via the internet, or planning to institute a cyberspace operation, this is one book you don't want to miss...read more (view table of contents, read Amazon.com's description)

Product Description: A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture...read more

Product Description: This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl will tell you everything you need to know. This first-of-its-kind book for the service industry professional is packed with valuable information in a clear-cut, hands-on format...read more

Product Description: The Customer is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner...read more