Product Description: Hot and spicy, mild, creamy, and comforting, Thai, Indian, Malaysian, Indonesian—the word "curry" encompasses a huge variety of exciting dishes. With long lists of spices and unfamiliar ingredients, it might seem like a complex dish to cook and leave you more inclined to call for a takeaway, but once you know the basics, creating a delicious curry is simple...read more

Product Description: For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen—with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove...read more

Product Description: It's always difficult to balance a hectic schedule with tasty, healthy meals, so it helps to have foolproof recipes that you can rely on to provide delicious food in no time. With this in mind, the team of experts at Good Food magazine have collected their best-loved recipes for cooking mouth-watering meals in 30 minutes or less! From light bites for a weeknight meal on the run to great ideas for last-minute entertaining, this book is packed with tips and inspiration for creating delicious pasta, grills, seafood, and more with the minimum of fuss...read more

Product Description: In this new collection of triple-tested recipes the experts at Good Food magazine have used their wealth of experience to tackle the challenges of gluten-free eating. Whether you've decided to explore the health benefits of a gluten-free diet or suffer from coeliac disease, this essential guide to gluten-free cooking enables you to make healthy choices without compromising on flavor...read more

Product Description: Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones...read more

Product Description: Effective time-management techniques to revolutionize the way you work! Do you struggle to get everything done in the time you have available? Are you deluged with interruptions to your work flow? Do you find it difficult to prioritize your tasks and wish you were more organized? Today s working environment moves at a very fast pace and, at times, it can be difficult to keep up...read more

Product Description: For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen—with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove...read more

Product Description: It's always difficult to balance a hectic schedule with tasty, healthy meals, so it helps to have foolproof recipes that you can rely on to provide delicious food in no time. With this in mind, the team of experts at Good Food magazine have collected 101 of their best-loved recipes for cooking mouth-watering meals in 30 minutes or less! From light bites for a weeknight meal on the run to great ideas for last-minute entertaining, 101 30-minute Suppers is packed with tips and inspiration for creating delicious pasta, grills, seafood, and more with a minimum of fuss...read more

Product Description: With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company...read more

Product Description: Book annotation not available for this title.Title: 101 barbacoas y parrilladas / 101 Barbecues and GrillsAuthor: Cook, Sarah/ Tapia, Fernando E. Napoles (TRN)Publisher: Random House MondadoriPublication Date: 2010/02/01Number of Pages: 216Binding Type: PAPERBACKLibrary of Congress:...read more

Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand.  The Essential Guide to Employee Engagement provides the tools necessary to make this happen. This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success.  Cook draws on case studies and examples from globally recognized companies to demonstrate how actively engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and provides them with strategies to help increase staff participation.

Product Description: From hot and spicy to mild, creamy, and comforting, curry dishes encompass a huge variety of exciting meals. Though long lists of spices and unfamiliar ingredients often make curries seem like complex dishes, in fact creating a delicious curry is remarkably simple...read more

Product Description: This book is intended to provide IT managers with practical advice and tips on how to create a high-performance team. IT managers' work cannot be achieved without collaboration and teamwork. Whether leading a team, or working as a team member or part of a cross-functional team, the successful implementation of IT projects depends on effective team working...read more

Product Description: Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create an environment of high performance...read more

Product Description: The year is 2015, only fifteen years after the predicted Y2K turmoil. This isn't an Armageddon. Technology hasn't failed; it has become more advanced. What would our world be like if goodness started to fade, if laws started collapsing, crimes unpunished? Among this world is a small group of chosen survivors...read more

"The reference you wish you had sooner is now available Compendium of Questionnaires and Inventories By Sarah Cook Frustrated when you can t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas. It is a must resource for trainers, HR professionals, line managers, team leaders anyone who wants to provoke self-awareness and discussion during training and development sessions. The 49 inventories are arranged in alphabetical order by topic. For easy reference, they are organized in a matrix index into 10 categories: · Coaching/counseling · Communication · Customer service · Leadership skills · Organizational awareness · Performance management · Personal effectiveness · Recruitment and selection · Teamwork · Training and development In each category, you ll find a wide range of inventories covering the skills, attitudes and behaviors needed to demonstrate virtually any skill set or competency such as assertiveness, interview skills, motivation, creativity, conflict management and many more. You can use each inventory as a stand-alone item. The inventories also are ideal as preparatory material before sessions, part of group or individual coaching sessions or assessment modules to gauge improvement after training is over. Using the key learning points that accompany each inventory, you ll become a better trainer as you learn how to initiate stimulating discussions and help learners create their own personal action plans. 304 pp "

Everyone loves a good quiz and people at work are no exception. The quizzes in Sarah Cook's collection encourage people to share information with one another; reflect on their learning, knowledge and understanding; test their skills and their ability to apply techniques or ideas. There are quizzes about personal skills and attitudes, processes and procedures, even about your workplace or your colleagues. The majority of the quizzes in this book include suggested answers.

Product Description: Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward...read more

Product Description: * Includes international case studies * Includes a practical checklist of actions * Ideal for managers, consultants and students Businesses need to continually innovate if they are to remain competitive. Applying the ""compass of intelligences"" model for describing change management -- BI (Business Intelligence), EI (Emotional Intelligence), SQ (Spiritual Intelligence) and PQ (Political Intelligence) -- this book provides practical guidance on how to navigate change in an organization, focusing on the essential elements of change management...read more