Product Description: The demographic and social structure of most industrialized and developing countries are changing rapidly as infant mortality is reduced and population life span has increased in dramatic ways. In particular, the oldest-old (85+) population has grown and will continue to grow...read more

Product Description: George Washington Univ., Washington, D.C. Offers advice on implementing satisfaction surveys in an effort to maintain an institution's fiscal growth and to improve the quality of life for long-term residents. Includes a summary of published satisfaction scales, examples of satisfaction surveys, benchmarking norms, and examples of supporting materials...read more