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Conflict Management: Resolving Disagreements in the Workplace
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Publisher Crisp Pub Inc
Publication date October 10, 2005
Pages 87
Binding Paperback
Edition 3
Book category Adult Non-Fiction
ISBN-13 9781418862626
ISBN-10 1418862622
Dimensions 0.25 by 8.25 by 10 in.
Weight 0.45 lbs.
Availability§ Out of Print
Original list price $13.95
As reported by publisher description: Product Description: When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. CONFLICT MANAGEMENT (formerly titled MANAGING DISAGREEMENT CONSTRUCTIVELY) helps readers improve their interpersonal, communication, and mediation skills. Several exercises and case studies throughout the book give the lessons relevance and practical application in the real world. Readers will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict. With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, readers will be able to enrich their work, their relationships, and their careers.

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