Mapping Experiences | Seven Trends That Will Transform Local Government Through Technology | Good Charts | Escaping Jurassic Government | The Inevitable | The Digital Transformation Playbook | The Industries of the Future | The Transformation of Governance | The Solution Revolution
When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industryÃ¢ÂÂs best and brightest to come to Washington with the singular mission to modernize government.
So how do you take a government built on analog, industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.
Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation. This book provides the handbook to make it happen.
William D. Eggers, author of nine books and a leading authority on government reform, knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.
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