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Delivering Quality Service: Balancing Customer Perceptions and Expectations
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Bibliographic Detail
Publisher
Free Pr
Publication date
March 1, 1990
Pages
226
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780029357019
ISBN-10
0029357012
Dimensions
0.80 by 6.50 by 9.60 in.
Weight
0.85 lbs.
Availability§
Publisher Out of Stock Indefinitely
Original list price
$36.00
§As reported by publisher
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Summaries and Reviews
Summary
Describes the five attributes of quality service and explains how to identify customer expectations
(view table of contents)Editions
Hardcover
The price comparison is for this edition
from Free Pr (March 1, 1990)
9780029357019 | details & prices | 226 pages | 6.50 × 9.60 × 0.80 in. | 0.85 lbs | List price $36.00
About: Describes the five attributes of quality service and explains how to identify customer expectations
About: Describes the five attributes of quality service and explains how to identify customer expectations
Paperback
from Free Pr (March 25, 2009)
9781439167281 | details & prices | 226 pages | 6.00 × 9.00 × 0.50 in. | 0.80 lbs | List price $16.95
About: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service.
About: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service.
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