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By
Leo Marriott
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Jump down to see edition details for: Paperback
Bibliographic Detail
Publisher
Crowood Pr
Publication date
April 1, 2004
Pages
112
Binding
Paperback
Book category
Adult Non-Fiction
ISBN-13
9781840374162
ISBN-10
1840374160
Dimensions
0.50 by 5.75 by 9.25 in.
Weight
0.58 lbs.
Availability§
Apply Direct
Published in
Great Britain
Original list price
$12.95
§As reported by publisher
Amazon.com says people who bought this book also bought:
Building Great Customer Experiences | Lead with LUV | Remarkable Service | Managing Knock Your Socks Off Service | The Customer Rules | 101 Activities for Delivering Knock Your Socks Off Service | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless | The One Minute Sales Person | Service That Sells! the Art of Profitable Hospitality
Building Great Customer Experiences | Lead with LUV | Remarkable Service | Managing Knock Your Socks Off Service | The Customer Rules | 101 Activities for Delivering Knock Your Socks Off Service | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless | The One Minute Sales Person | Service That Sells! the Art of Profitable Hospitality
Summaries and Reviews
Amazon.com description: Product Description: Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned "service recovery". And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers -- and are a source of continuing business for years to come.Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains: -- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system-- The manager's role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
Editions
Paperback
The price comparison is for this edition
from Crowood Pr (April 1, 2004)
9781840374162 | details & prices | 112 pages | 5.75 × 9.25 × 0.50 in. | 0.58 lbs | List price $12.95
About: Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted.
About: Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted.
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